Tuition Policy
Semester classes are billed on a monthly basis for the time period listed on the sign up page. Private lesson packages are paid up front in one single payment.
Discontinuation of Classes
For Semester Classes ACA requires at least 30 days notice to end your enrollment and stop your billing. ACA Swim School does not issue refunds. You can set your end date emailing class@acaswimschool.com. You will receive a confirmation with your selected end date. If you do not receive that, the system has not recognized an end date for your classes. For private lesson packages, notice of cancellation must be given a week in advance before your next monthly schedule begins in order to receive a refund of the remaining lessons. If you fail to give notice before the the next monthly schedule begins you will forfeit any remaining classes in the current month and only receive a refund of the following month's remaining lessons.
Medical Related Cancellation
In cases of illness or injury that will keep students out of the pool for multiple classes (up to four), we're able to credit with a doctor's note sent in. Should your child need to be out of the water for more than four weeks, ACA Swim School reserves the right to place your child in a class that is best suited for their current condition. We do not credit for one-off medical absences, even if a doctor's note is submitted.
Makeup Lessons: Attendance and Commitment to Swim Class Policy
We truly expect our swimmers to attend every lesson in which the student is registered. Swimming is a discipline where we teach technique by that requires a student to be committed. Swimmers who do not attend lessons on a regular basis will quickly fall behind, and not build the necessary skills and strength needed to succeed and move to a higher level. Students or their guardians are expected to notify us in the event they will be absent from class. The ONLY acceptable excused absences are illness, injury, observance of a religious holiday, or family emergency.
Swimmer Lesson Make-up Policy: Swimmers with an excused absence may make up a missed lesson by attending another lesson of the SAME LEVEL or a LOWER LEVEL, if space is available. Swimmers and or parents must call and pre-arrange a make up class. Swimmers must make up missed classes within the session. Missed lessons will be lost lessons. Tuition will not be refunded for unattended lessons or lessons that are not made up. Swimmers may request two makeup lessons per session. We cannot guarantee a specific time, instructor, or class type for make-up classes though we will do our best! If you need to miss a class, please let us know as soon as possible. Make-ups are not guaranteed. ACA Swim School does not offer credits or refunds for weather if pools are open as regularly scheduled.
Rules and Regulations
Please be aware we are guests at our facilities, not members. All visitors must be on the record list with the security staff to be permitted to enter the facility. Unless you are a resident or resident guest of the building, ACA Swim school clients are not permitted on any other floors or areas and may not use any of the equipment in the gym or sit in the lobby. Clients of ACA Swim School may arrive 10 minutes prior to a lesson and must leave no later than 15 minutes after the lesson. Any other appointments unrelated to a class must be arranged in advance with management or office team so that a visitor's name can be registered with the security desk. Strollers must be kept in designated area organized by ACA Swim School. - Everyone must change in the locker room, Never change on the pool deck. No outside shoes are allowed on the pool deck - Strollers are not allowed on the pool deck. - Children may not play or sit in any other areas of the building. Use of the sauna and steam rooms is not allowed. No running on the pool deck. Do not eat or drink in the facilities. Water bottles are okay. No child should be left unattended. Children over four years old are never allowed in the opposite sex locker room. Depending on the pool, you may be required to take a shower before you swim.
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What to Bring to Class
Proper bathing suits required. Swimmers are required to bring a swimsuit and towel. A swim cap is required, Goggles are strongly encouraged. Swim diapers are required for all students under 4 years old (potty trained or not). Please bring flip flops if you don't want to walk barefoot since no outside shoes are allowed on the pool deck.
Liability
The enrolled swimmer and/or parent/guardian of the enrolled swimmer agree and understand that swimming is a hazardous activity. I recognize that there are risks inherent in the sport of swimming, including but not limited to paralyzing injuries and death. The swimmer hereby agrees to participate in swim lessons, swim classes, parties, open swims, lap swimming etc. and hereby agrees to indemnify and hold harmless All City Aquatics LLC, it's coaches, instructors, directors and employees against any liability resulting from any injury that may occur to the swimmer while participating in swim lessons. The swimmer also agrees to indemnify All City Aquatics LLC for any damages incurred arising from any claims, demand, action or cause of action by the swimmer. The swimmer authorizes any representative of All City Aquatics LLC to have the swimmer treated in any medical emergency during their participation in swim lessons. Further, the swimmer and/or parent/guardian agrees to pay all costs associated with medical care and transportation for the swimmer. I have informed All City Aquatics LLC of any medical/health problems or concerns of which the staff should be aware.
Substitute Teachers
There may be times when we need to use a substitute instructor. It is not our policy to allow make up classes under these circumstances, All of our instructors are extraordinarily qualified and we always stand prepared to fulfill your expectation of you or your child having a swimming lesson during their time slot. We schedule our instructors to teach on a consistent basis. That is in the best interest of the instructor, the swimmer and the family. Absences are unplanned and our instructors have a strong record of attendance.
Non-Discrimination Statement
Non-Discrimination Statement: It is the policy of ACA Swim School to provide equal opportunity for all students and employees. PCS does not discriminate based on race, color, religion, gender, sexual orientation, marital status, national origin, age, disability, or status as a Vietnam-era or special disabled veteran, in accordance with applicable Federal laws.
ID Pictures
It is ACA SS policy to have photo ID pictures of all students and caregivers/parents. This is provided on first day of class.
Diapers and Hygiene
$250 fine will be assessed to cover costs of cleaning and makeups associated with fecal matter or vomit being released into the pool. Please note that fecal matter is toxic and DOH rules state that all patrons must leave the pool for up to a 24 hour period before pool can be used again after proper cleaning agents have been used.
All parents and guardians are urged to not feed children at least 1 -2 hours before swim lessons (especially chocolate). All children who are not potty trained must wear swim diapers. If a child is in the process of being potty trained, they must wear a swim diaper during class. This is important so that all the other guests of our program are able to enjoy their lessons on that day.